What information we collect, how we use it, how we share it, and the choices available to you.
ESSENTIAL SUBSTANCE ("ESSENTIAL SUBSTANCE," "we," "us," or "our") respects your privacy and is committed to protecting information you provide when you visit our website, purchase our products, communicate with us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you.
Depending on how you interact with our website, we may collect:
This may include:
We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific purpose.
Payments may be processed by third-party payment processors. We generally do not directly store complete credit-card numbers on our servers.
Payment information is handled according to the applicable payment processor's privacy and security practices.
When you visit our website, we or our service providers may automatically collect information such as:
We may use information to:
Where permitted by applicable law, we may send promotional emails, text messages, or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication.
For text-message marketing, additional terms and consent requirements may apply. Unsubscribing from marketing communications does not prevent us from sending transactional communications necessary to fulfill an order or provide requested services.
We may use cookies, pixels, tags, analytics technologies, and similar technologies.
These technologies may be used to:
Please see our separate Cookie Policy for additional information.
We may share information with service providers and business partners that help us operate our business, including providers involved in:
We may also disclose information when reasonably necessary to:
We do not sell your personal information for money in the ordinary meaning of "selling" unless expressly stated otherwise in a notice required by applicable law.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and tax records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
Retention periods may vary depending on the nature of the information.
We use reasonable administrative, technical, and organizational measures designed to protect information.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed through circumstances beyond our reasonable control.
Our website may contain links to third-party websites, applications, social-media platforms, payment processors, or other services.
We are not responsible for the privacy practices or content of third parties.
You should review the privacy policies of third-party services before providing information to them.
Our website is not intended for children under the age required by applicable law to provide consent for online data collection.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided us with personal information improperly, please contact us.
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or limit certain uses of information.
Requests may be submitted using the contact information provided below.
We may need to verify your identity before completing certain requests.
We may update this Privacy Policy periodically.
The revised version will be posted on this page with an updated "Last Updated" date.
Your continued use of the website after changes become effective constitutes acceptance of the revised policy to the extent permitted by applicable law.
For privacy-related questions or requests:
