Processing times, delivery estimates, charges and delivery issues.
ESSENTIAL SUBSTANCE ships orders to eligible destinations using available carriers and shipping methods.
Orders are generally processed within 1–5 business days, excluding weekends and holidays.
Processing times may be longer during promotions, product launches, holidays, or periods of unusually high order volume.
Estimated delivery times are estimates only and are not guaranteed unless expressly stated.
Once an order is transferred to the carrier, delivery timing may be outside our control.
Delays may occur because of:
Shipping charges, if applicable, will be displayed during checkout.
ESSENTIAL SUBSTANCE may offer free shipping promotions. Free shipping may be modified, restricted, or discontinued at any time.
Customers are responsible for providing accurate shipping information. If an order must be reshipped because an incorrect or incomplete address was provided, additional shipping charges may apply.
International orders may be subject to customs duties, taxes, brokerage fees, import restrictions, or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are the customer's responsibility.
If your package appears delayed, damaged, or missing, contact us promptly so that we can determine the appropriate next step.
We may require tracking information, photographs, delivery information, or other documentation.
To the extent permitted by applicable law, risk of loss may pass according to applicable commercial law and carrier delivery terms.
Nothing in this policy limits rights that cannot legally be excluded.
